Rate Adjustment FAQ – Frequently Asked Questions

  1. Why Now?
    The 12% rate increase, effective June 1, 2025, supports critical improvements to our Biosolids Building. These upgrades are essential to maintaining compliance with environmental regulations, improving operational efficiency, and ensuring continued service quality.
  2. What’s Being Upgraded?
    We are making a series of major infrastructure investments, part of a long-term plan including:
    • Upgrading digesters to Class B biosolids standards

    • Adding a second centrifuge to enhance processing capacity and redundancy

    • Retrofitting or replacing components of the dryer facility

    • Replacing aging air and mixing systems in existing digesters

These upgrades are directly tied to improving system reliability, meeting future regulatory demands, and maintaining safe, consistent operations.

  1. How Does This Benefit Customers?
    Customers will see long-term benefits including:
    • More efficient and resilient operations

    • Lower risk of service interruptions

    • Better environmental outcomes

    • Stable service costs over time through proactive investment
  1. Customer Transparency is Key
    We are committed to open and honest communication. It’s important to explain that these improvements are not optional—they are necessary to modernize aging infrastructure and prepare for changing regulations and market conditions.
  2. A Commitment to Value
    UMJA is a not-for-profit utility. Every dollar we collect is reinvested back into the system to maintain and enhance the quality of service. Our customers can trust that their rates directly support infrastructure that protects public health and the environment.

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